We hope you are happy with your purchase from Dr Rebecca Griffiths Medical Aesthetics. If you change your mind, receive an incorrect or damaged item, or experience a problem with a product, please contact us and we will be happy to help.
This policy applies to products purchased through our online shop and does not affect your statutory rights.
Cancelling or Returning an Online Order
If you change your mind about an online purchase, you normally have the right to cancel your order within 14 days of receiving your goods.
Please email us at: medicalaesthetics@drrebeccagriffiths.co.uk
within this 14-day period to let us know that you wish to cancel.
Once you have notified us, you then have a further 14 days to return the goods.
Please contact us before sending a return so that we can provide the correct return address and any information required to process your return efficiently.
Condition of Returned Products
Products should be returned in their original condition with their packaging, accessories and any promotional items supplied with them wherever possible.
You may inspect a product in the same way that you reasonably could in a shop. If a product has been handled beyond what is necessary to establish its nature, characteristics and condition, we may be entitled to reduce the refund to reflect any resulting reduction in value.
Skincare, Cosmetic and Hygiene Products
The products we sell are skincare products.
Where a product has been supplied sealed for health protection or hygiene reasons, we are unable to accept a change-of-mind return once that seal has been broken or removed.
This does not affect your rights if the product is faulty, damaged, incorrectly supplied or not as described.
Please contact us before opening or using a product if you believe you may have received the wrong item..
Faulty, Damaged or Incorrect Products
If a product arrives damaged, is faulty, is not as described or you have received the wrong item, please contact us as soon as possible at: medicalaesthetics@drrebeccagriffiths.co.uk
Please include your order number and, where appropriate, photographs showing the problem.
Where goods are faulty or not as described, your rights are protected by UK consumer law. In particular, consumers generally have a 30-day right to reject faulty goods and obtain a refund, with further rights to repair, replacement or other remedies after that period.
We will arrange the appropriate refund, replacement or other remedy and, where we are responsible for the return, we will cover reasonable return postage costs.
Return Postage
For change-of-mind returns, you are responsible for the cost of returning the goods to us unless we agree otherwise.
We recommend using an appropriate tracked or recorded delivery service, as you remain responsible for the returned goods until they reach us.
If an item is faulty, damaged, incorrectly supplied or not as described, we will cover reasonable return costs where a return is required.
Refunds
Once we have received and checked your return, we will process any refund due using the original payment method.
For a valid cancellation under your statutory cancellation rights, we will refund the price paid for the returned goods together with the cost of our standard delivery service.
If you selected a more expensive delivery option, such as express delivery, we are only required to refund the amount equivalent to our standard delivery charge.
Refunds will normally be processed within 14 days of receiving the returned goods, or receiving evidence that they have been sent back where applicable.
Your bank or card provider may then take additional time to credit the refund to your account.
Orders Cancelled Before Dispatch
If you contact us before your order has been dispatched, we will normally be able to cancel it and issue a full refund.
If the order has already been dispatched, the standard cancellation and returns process above will apply.
Exchanges
If you would like to exchange a product, please contact us first. Exchanges are subject to product availability and the eligibility of the original product for return.
In some circumstances, we may ask you to return the original product for a refund and place a new order instead.
Contact Us
If you have any questions about a return, refund or your order, please contact:
Dr Rebecca Griffiths Medical Aesthetics
Email: medicalaesthetics@drrebeccagriffiths.co.uk
Please include your order number when contacting us about an existing purchase.